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Terms & Conditions


Terms & Conditions


Welcome to Orvex Mart (“we”, “us”, “our”). By accessing or using our website orvexmart.store (the “Site”) and/or placing an order with us, you agree to these Terms & Conditions. Please read them carefully.

1. Eligibility

You represent that you are at least 18 years old (or the legal age in your jurisdiction) and capable of entering into a binding contract.

2. Use of the Site

  • You agree to use the Site only for lawful purposes and in compliance with all applicable laws and regulations.

  • You must not use the Site in any way that could damage, disable, overburden, or impair it.

  • All content on the Site (text, images, logos, graphics, etc.) is owned by us or our licensors, and you may not reproduce, distribute or create derivative works without our prior written consent.

3. Product Ordering & Acceptance

  • When you place an order on the Site, you are offering to purchase a product subject to these Terms.

  • We will send you an acknowledgment by email (or other means) confirming receipt of your order. This acknowledgment does not constitute acceptance of your order. Your order is accepted only when we dispatch the product to you.

  • We reserve the right to refuse or cancel any order for any reason (including, without limitation, if a product is out of stock or there is an error in the price or description).

4. Pricing & Payment

  • Prices listed on the Site are in [Sri Lankan Rupees / insert currency] and may include applicable taxes unless stated otherwise.

  • We reserve the right to change prices at any time but changes will not affect any accepted orders.

  • Payments may be made through available methods as displayed on the Site (for example Cash on Delivery (COD) or online payment gateways).

  • For COD orders, you agree to pay the full amount upon delivery.

5. Delivery

  • Free delivery is offered as advertised (“Free Delivery”).

  • Delivery times are estimates only; we are not liable for delays outside our control.

  • Risk in goods passes to you once they are delivered to the address you provided.

6. Returns, Refunds & Cancellations

  • If you wish to cancel an order or return a product, you must comply with our return policy as posted on the Site.

  • Refunds (if applicable) will be processed in the manner specified in the policy.

  • We may refuse returns / refunds if the product is damaged by misuse, has been used, or is not in its original condition (unless otherwise stated).

7. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for any indirect, incidental, punitive, or consequential loss or damage arising out of or in connection with your use of the Site or purchase of products.

  • Our total liability in respect of any claim arising out of or in connection with these Terms shall not exceed the amount paid by you for the relevant product.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of Sri Lanka (or specify other jurisdiction). You agree to submit to the exclusive jurisdiction of the courts of [city/province], Sri Lanka in relation to any dispute.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any changes will be effective as soon as published on the Site. Your continued use of the Site after such changes means you accept the new Terms.

10. Contact Us

For questions or concerns about these Terms, or your dealings with us, please contact us:

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